Ebele Oguagha

Provided comprehensive remote administrative support, optimizing daily operations and enhancing client productivity through efficient task management and communication.

• Managed and organized 50+ client emails daily, ensuring prompt responses and improving inbox efficiency by over 20%.
• Coordinated and scheduled 10-15 weekly meetings using Google Calendar, significantly streamlining client appointment management.
• Conducted targeted online research and compiled actionable insights for 3+ client projects weekly, informing strategic decisions.
• Generated and validated 50+ qualified leads weekly via LinkedIn and web-based tools (Apollo, Getprospects), contributing to business development.
• Maintained 100% data entry accuracy and updated Google Sheets for critical client operations, ensuring data integrity.
• Prepared over 5 client-ready documents and reports monthly in Google Docs and Slides, enhancing professional presentations and client deliverables.

Contributed to content quality and accuracy by writing, reviewing, and editing articles and news reports for publication.

• Authored and critically reviewed a high volume of articles and news reports, ensuring content adhered to editorial guidelines.
• Evaluated news reports and articles for publication, upholding rigorous standards for factual accuracy and journalistic integrity.
• Proofread and meticulously edited numerous articles, eliminating grammatical and typographical errors to enhance readability and professional quality.

Cultivated strong customer relationships and resolved inquiries, ensuring client satisfaction and effective information dissemination.

• Maintained sustainable customer relationships through proactive and cordial interactions, contributing to client loyalty and retention.
• Responded to and resolved customer inquiries and complaints efficiently via telephone and email, improving service delivery times.
• Liaised effectively with various internal departments and external agencies to provide accurate and timely information to clients.